Frequently Asked Questions


1. How do I start the financial aid process?

An easy checklist is available by clicking on Application Process for 2016 - 2017


2. How many students use Federal Aid while at Touro University?

77.66% as determined by the total number of enrolled students within an award year less students who are self pay, military or alternative loans.


3. What is the school code for Touro University California (used for FAFSA and other processing)?

Touro University California's school code is: 041426. Note that this code will show “Touro University California” as the school.


4. How do I get help completing my FAFSA?

Go to www.FAFSA.gov. Follow the instructions on the website to obtain a FSA ID and prepare your FAFSA. There is a FAFSA Help Line at (800) 4-FED AID or
(800) 433-3243.


5. How do I correct or update my FAFSA?

Follow the instructions at www.FAFSA.gov to correct or modify your FAFSA. You will need your FSA ID to access your record and to sign your correction. The school obtains a copy of your completed FAFSA electronically; you do not need to mail the Financial Aid Office a copy of your FAFSA or your Student Aid Report (SAR).


6. Do I have to update my FAFSA every year I am enrolled?

Yes, you must re-file your FAFSA for every year in which you request financial aid.


7. Under what circumstances will the school ask me to update or correct my FAFSA?

* If you did not file your FAFSA with last year’s tax return information, the school will receive a report that indicates you must update your FAFSA. The Office of Financial Aid will contact you and request that you update your FAFSA to reflect your current tax return. Do not indicate your tax filing status as “Will File.” Update it to “Already filed” or “Completed.”

* You may also be asked to correct a FAFSA if you have entered information in error (e.g., if you have inadvertently listed income and taxes paid as identical amounts).


8. What is the program’s Cost of Attendance? How is it determined?

The program’s Cost of Attendance (COA), also known as the program budget, is the average estimated cost for a student to attend a particular program for a specific academic year.

Cost of Attendance budgets for each program are available online by clicking on Cost of Attendance.


9. What is the maximum loan amount I can borrow in my academic/financial aid year?

The maximum loan amount a student may be eligible to borrow in a single academic/ financial aid year cannot exceed the total Cost of Attendance (COA) for the program for that specific year.


10. When will I receive my award letter?

*Your award letter will be avaliable to you as soon as the Office of Financial Aid is able to package and generate your loans. This can happen after we receive a completed FAFSA notification, and for first time borrowers, completed online Entrance Counseling www.Studentloans.gov.

*If you also apply for an alternative loan, we will issue a revised award letter that incorporates your alternative loan in addition to your federal loans.


11. Who initiates my federal Stafford loans?

Upon receipt of your completed FAFSA, the Office of Financial Aid will initiate your Stafford loans, provided that your application process is complete.


12. How do I complete a Master Promissory Note?

You work directly with the Department of Education to complete and sign a Master Promissory Note (MPN). The Department of Education has an MPN on their website so that you can complete this process electronically. Go to www.studentloans.gov to sign your MPN.


13. Who initiates my alternative (also known as private) loan?

You initiate your alternative loan by selecting a lender, going to that lender’s website, and following the instructions to initiate the loan. Your selected lender will notify the Office of Financial Aid that certification is required. Provided that your credit is approved by the lender and your loan does not exceed your Cost of Attendance, the Office will certify the loan.


14. What is the definition of an academic year?

Definition of an academic year


15. How many financial aid disbursements will I have? When will I receive them?

 The number of disbursements varies based on several factors:

* In general, you will receive one disbursement for each of your loans per academic session during the year. For example, if your academic/financial aid year includes two semesters, you would typically receive two disbursements of your Stafford Loans, and two disbursements of the Grad PLUS or private alternative loans.

* Disbursements are generally timed to coincide with the start of each academic session/semester.   However, this is dependent on all documentation being properly completed.


16. Are my Stafford loans disbursed to me personally?

No. Stafford loans are disbursed by Direct Loans directly to the school. The Bursar’s Office credits the student’s ledger account, charges appropriate tuition and fees, and then computes any refund of loan funds due to the student. 


17. Is my loan information shared with outside organizations?

Touro University California, submits all Title IV, HEA Loan information to the National Student Loan Data System, (NSLDS), and will be accessible by guaranty agencies, lenders, and institutions determined to be authorized users of the data system. To view your financial aid history, go to http://www.nslds.ed.gov.


18. Are my alternative loan(s) disbursed to me?

Yes. Alternative loans are made payable directly to the student, but are mailed by the lender to the school. On-campus students may pick up the checks from the Bursar’s office. The Bursar will distribute checks to off-campus students by mail.


19. How do I report other sources of financial aid such as military or outside scholarships?

Be sure to record any other sources of financial aid on the Financial Aid Application under the section “Resource Information.” If you fail to record these sources of financial aid, we may over-award your financial aid. If we must cancel and return funds to your federal loan program of private lenders, your financial aid may be delayed.


20. How do I apply for Federal Work Study?

* When completing your FAFSA, please answer "yes" when asked "Are you interested in work-study?"

* Please also check the box on the Touro Financial Aid Application to indicate that you would like to be considered for work study funds.

* Once you have been awarded Federal Work Study, contact our office regarding how to get set up with a contract.


21. Who completes my In-School Deferment Form?

The Registrar reports all in school status to NSLC (National Student Loan Clearinghouse) on a monthly basis. This will place you in an In-School status with your lenders. You may also download a In-School Deferment Form and submit it to the Registrar for processing.


22. How do I document my citizenship status, if requested to do so by the Office of Financial Aid?

Fax or mail a copy of your Certificate of Naturalization or your current passport to the Office of Financial Aid. If you are a permanent resident, provide a copy of the front and back of your permanent resident card.


23. How do I contact Touro University California’s Office of Financial Aid?

You may contact the office using the information noted below. You may also stop by the office between the hours of 8:30 am and 5:00 Monday through Thursday, and 8:30 am and 3:00 pm on Fridays. The office is located on the Mare Island campus in Wilderman Hall, Suites 206, 208 and 210. No appointment is necessary.


24. Who can I go to for help with my loans besides the school.

Students may contact the Federal Student Aid Ombudsman's Office.

 

Touro University California
Office of Financial Aid
690 Walnut Avenue
Mare Island
Vallejo, CA 94592
Phone: (707) 638-5280
Fax:     (707) 638-5262
Email: finaid@tu.edu