Frequently Asked Questions


1. How do I start the financial aid process?

An easy checklist is available by clicking on Application Process for 2018 - 2019


 2. What is the school code for Touro University California (used for FAFSA and other processing)?

Touro University California's school code is: 041426. Note that this code will show “Touro University California” as the school.


3. How do I get help completing my FAFSA?

Go to www.FAFSA.gov. Follow the instructions on the website to obtain a FSA ID and prepare your FAFSA. There is a FAFSA Help Line at (800) 4-FED AID or
(800) 433-3243.


 4. Do I have to update my FAFSA every year I am enrolled?

 Yes, you must re-file your FAFSA for every year in which you request financial aid. No aid can be awarded until your FAFSA in completed for the next summer, fall, and spring of enrollment.  


 5. When/how will I receive my award letter?

 Awarding generally begins in May.  Students must have completed the FAFSA as noted above as well as providing any additional requested forms from financial aid.

New, incoming students must be fully accepted in the system in order to be awarded. Continuing students must be registered for at least 6 credits hours in eligible credits for their program of study in order for an award letter to be issued.

You will need to log into TouroOne to review your award letter. 


 6. How do I log into TouroOne?

After you are accepted as a TUC student, you will receive acommunication advising you of your Touro ID.  Start by logging into https://touroone.touro.edu/cas/login. If you haven’t logged into TouroOne before, check out this:  https://help.touro.edu/hc/en-us/articles/218444497-First-Time-User  

All Financial Aid Information is on TouroOne under the Financial Services tab.


7. What is the program’s Cost of Attendance? How is it determined?

The program’s Cost of Attendance (COA), also known as the program budget, is the average estimated cost for a student to attend a particular program for a specific academic year.

Cost of Attendance budgets for each program are available online by clicking on Cost of Attendance.


8. What is the maximum loan amount I can borrow in my academic/financial aid year?

The maximum loan amount a student may be eligible to borrow in a single academic/ financial aid year cannot exceed the total Cost of Attendance (COA) for the program for that specific year.  You can see your remaining unmet need for each year in TouroOne by following the path indicated below.

Financial Services Tab > Financial Aid Awards > Select “2018-2019” > Select “Award Overview” at the top. Review the Need Calculation.   The “Need” line shows your remaining unmet need, or the amount you can borrow.


 9. How many financial aid disbursements will I have? When will I receive them?

 In general, you will receive one disbursement for each of your loans per academic session during the year. For example, if you attend fall and spring, you would typically receive two disbursements of your Unsubsidized Direct Loans, and two disbursements of the Grad PLUS or private alternative loans.

 Disbursements are generally timed to coincide with the start of each academic session/semester.   However, this is dependent on all documentation being properly completed.

 You can see disbursement dates on TouroOne by following this path:

Financial Services Tab > Financial Aid Awards > Select “2018-2019” > Select “Award Payment Schedule Link” (at the bottom of the page).  Your refund will occur within 14 days of the actual funds posted date or after the start of the semester, whichever comes later.


 10. How do I complete a Loan Application / Master Promissory Note?

You work directly with the Department of Education to complete and sign a Master Promissory Note (MPN). Go to www.studentloans.gov to complete your Unsubsidized Loan and Grad Plus MPN.


11. Who initiates my alternative (also known as private) loan?

You initiate your alternative loan by selecting a lender, going to that lender’s website, and following the instructions to initiate the loan. Your selected lender will notify the Office of Financial Aid that certification is required. Provided that your credit is approved by the lender and your loan does not exceed your Cost of Attendance, the Office will certify the loan.  You can see a list of lenders that loan to medical and graduate students here.


 12. Are my Federal Direct Loans disbursed to me personally?

No. Direct loans are disbursed to the school via your TouroOne account. The Bursar’s Office credits the student’s ledger account, charges appropriate tuition and fees, and then computes any refund of any credit balance due to the student. You can see your balance on TouroOne at:

Financial Services tab > Click Financial Aid Awards > 2018-2019 Aid Year > Account Summary By Term Link (bottom of page) 


 13. Is my loan information shared with outside organizations?

Touro University California, submits all Title IV, HEA Loan information to the National Student Loan Data System, (NSLDS), and will be accessible by guaranty agencies, lenders, and institutions determined to be authorized users of the data system. To view your financial aid history, go to http://www.nslds.ed.gov.


14. Are my alternative loan(s) disbursed to me?

Yes. Alternative loans are made payable directly to the student, but are mailed by the lender to the school. On-campus students may pick up the checks from the Bursar’s office. The Bursar will distribute checks to off-campus students by mail.


15. How do I report other sources of financial aid such as military or outside scholarships?

Be sure to record any other sources of financial aid on the Financial Aid Application under the section “Resource Information.” If you fail to record these sources of financial aid, we may over-award your financial aid. If we must cancel and return funds to your federal loan program of private lenders, your financial aid may be delayed.


16. How do I apply for Federal Work Study?

* When completing your FAFSA, please answer "yes" when asked "Are you interested in work-study?"

* Please also check the box on the Touro Financial Aid Application to indicate that you would like to be considered for work study funds.

* Once you have been awarded Federal Work Study, contact our office regarding how to get set up with a contract.


17. Who completes my In-School Deferment Form?

The Registrar reports all in school status to NSLC (National Student Loan Clearinghouse) on a monthly basis. This will place you in an In-School status with your lenders. You may also download a In-School Deferment Form and submit it to the Registrar for processing.


18. How do I document my citizenship status, if requested to do so by the Office of Financial Aid?

Bring an original copy of your Certificate of Naturalization or your current passport to the Office of Financial Aid. If you are out of the area, contact us for additional steps.


19. How do I contact Touro University California’s Office of Financial Aid?

You may contact the office using the information noted below. You may also stop by the office between the hours of 8:30 am and 5:00 Monday through Thursday, and 8:30 am and 3:00 pm on Fridays. The office is located at 690 Walnut Ave in Suite 200. No appointment is necessary.


20. Who can I go to for help with my loans besides the school.

Students may contact the Federal Student Aid Ombudsman's Office.

 Touro University California

Office of Financial Aid

690 Walnut Avenue

Mare Island
Vallejo, CA 94592
Phone: (707) 638-5280
Fax:     (707) 638-5262
Email: finaid@tu.edu