Student Health Insurance
Touro University California (TUC) is concerned for the health and welfare of its students therefore, TUC mandates participation in the Touro University Student Health Insurance Plan (SHIP), unless the student is approved to be waived out of the program. Student wishing to apply to waive the SHIP must have health insurance that meets the specified waiver criteria.
By enrolling in TUC, students acknowledge that they are required to have medical insurance at all times during their enrollment. They further acknowledge that if they do not have a plan that meets or exceeds the defined standards of the insurance plan offered through TUC, they will be responsible for paying for the TUC student group insurance plan either personally or through financial assistance funds. Details of the Touro University Student Health Insurance Plan coverage and costs, as well as information on the waiver procedures, are provided to students in the information below.
Using the Student Health Insurance Plan
Below is a brief guide to using the Student Health Insurance Plan (SHIP), Dental Plan and Vision Plan. This webpage is brought to you by Student Affairs, the Student Health Council and the SGA VP of Student Insurance to help you navigate the SHIP and other health resources available to you as a Touro student. Please take a few minutes to read through this information.
If you did not waive out of the student health plan, you are automatically enrolled if you are taking at least 6 units and a card will be mailed to you at the address you have on file with the Registrar. If you do not receive a card or need to print one you can do it from the link below. To opt out of the SHIP you must submit a waiver at the beginning of each plan year.
Key players involved:
Relation is our plan broker; they work with us to help us get the best rates on our plan.
Relation Insurance Administrators (RIA) (claims administrator) manages the money by reviewing provider claims and making payments for health services on your behalf. This is the company you will work with directly. They will send you mail and you should respond or otherwise notify them of services you have or have not received.
WellFleet in Madison, WI is our health insurance company this year (2020-2021); they receive the premiums.
For information about the Student Health Insurance Plan (SHIP) go here: Touro University California Website at Relation (scroll down on this site to find dental and vision plans).
Student Health Insurance Plan Brochure (Coming Soon)
To waive out of the SHIP please complete this form the Student Waiver Form AND submit the form through your Student Portal on Relation:
If you need a temporary ID Card please use this link: Temporary Insurance ID card
To download your insurance ID Card please use this link: Insurance ID Card
This option has been discontinued beginning with the June 1, 2014 term.
To find a provider within the SHIP network go to the Cigna Network provider search page here:
- In effect as of June 1, 2013 for all other classes and programs
Our prescription discount program is Express Scripts. They are accepted at most major pharmacies. To find a pharmacy near you or order online please visit them online or call them.
Express Scripts, Inc.
If you have received a bill or paid for services that are covered by the plan please complete the claims procedure below.
Please note: For all classes the Claims Administrator has changed to RIA. Make sure your doctor has the updated information, available on your ID card.
CLAIM PROCEDURE in the event of Injury or Sickness:
- Go to the nearest PPO Doctor’s office, urgent care, or Hospital. While you may choose any Doctor or Hospital, using the providers available through the PPO network may greatly decrease your costs. For a complete listing of the PPO Doctor or Hospital facilities, visit www.Cigna.com or call 1-800-325-1404.
- If you go to a Doctor’s office or to the Hospital, be sure to bring your insurance identification card. If the Doctor or Hospital needs to verify your coverage, they may call Relation Insurance Administrators, at 1-877-358-3727. Carry your insurance ID card with you at all times.
- After you receive treatment, your provider will submit a claim to the insurance company.
Providers should submit claims electronically to PAYER ID 62308 or mail to Cigna at the following address:
P.O. Box 188061
Chattanooga, TN 37422-8061
- In some circumstances, such as using a non-PPO provider, you may be asked to pay up-front.
In this case, submit a claim for reimbursement for the portion of the charges the company is responsible
for paying by sending all itemized Hospital and medical bills along with either a copy of your health insurance ID card or a completed claim form* to:
Relation Insurance Administrators
P.O. Box 6040
Agoura Hills, CA 91376-6040
*Note: Claim forms are not required but may help to expedite payment of your claim
- If you have questions about the status of your claim after it has been submitted, please call Relation Insurance Administrators, Inc., at 1-877-358-3727, Monday–Friday, 8:00 a.m. to 5:00 p.m. (4:00 p.m. on Fridays) PT.
The completed claim, including all Hospital and medical bills, must be submitted for payment within 90 days after the date loss occurs, or as soon thereafter as is reasonably possible.
You have the right to request an independent medical review if health care services have been improperly denied, modified, or delayed based on medical necessity. If you believe a covered item has been denied please contact the Student Health Council or the VP of Student Health Insurance.
Always keep a copy of all documents submitted for claims.
Special Note: Claims must be submitted within 90 days after an injury or sickness has occurred in order for the claim to be paid.
Click here for more details about the supplemental plans
Dental & Vision Discount Card: click here to apply
If you are interested in Individual Dental Plans: click here for a quote
The Student Health Clinic offers many services without a deductible. For a list of available services and information on accessing your immunization record through e-value please visit the Student Health Clinic website at:
Each year the Student Health Council and the SGA VP of Student Insurance work hard to provide the best possible options for students. It is important that you do research to determine what fits your needs and notify us if things do not seem to be going the way you thought they would. As health profession students you are very busy and we are here to help. Please contact us if you have any questions.
The Student Health Council and SGA VP of Student Health
(contact information available on www.tustudentlife.com)
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